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You Don’t Deserve Bad IT Support

Posted on June 28, 2019
Man unhappy with poor IT support

Change is disruptive. It introduces unknown elements into our lives and rather than face uncertainty, we often choose to accept a less-than-ideal situation. You might put up with a mediocre dinner because you know it won’t be awful. You can’t apply the same logic to IT support.

Not All Managed Services Providers are the Same

Many local business owners have asked us some form of the following question: Aren’t all managed services providers the same?

Typically, they’ve only ever reached out to their provider for helpdesk support, leading them to think as long as an IT company responds in a reasonable amount of time when something breaks, they have decent IT support and don’t need to change.

Risks of Living with Bad IT Support

We’ve onboarded clients who initially think all IT support is the same. Their perception changes after we’ve implemented models like risk-informed decision-making, and they see the inefficiencies bad IT support created.

Mismanaged IT Environment

Mismanagement is hard to spot because it’s what you’re used to. You may experience prolonged issues – like your email server being down for 3 days – because your provider lacks the time or capacity to quickly resolve the problem. Or, your provider could tell you it’s okay to skip an End of Life update for Microsoft (It isn’t). You end up with dated systems and lost productivity, and lack critical security support.

Hidden Costs

Cost is another barrier preventing companies from changing providers, especially if you’ve never experienced a major meltdown. But, this overlooks hidden expenses eating into your budget, like:

  • Continually fixing the same problem over and over again
  • Lost productivity from using old or improperly configured systems
  • Hiring extra staff to make up for technological inefficiencies

How Top Managed Services Providers Support Your Business 

We understand why many people view a managed services provider as a number to call. Some companies only offer helpdesk support. Others evolve into this service after a month or two. When something goes awry, the provider rides in as the white knight, proving their “value.” What goes unstated is top managed services providers have processes to prevent the problem from occurring in the first place.

What to Look for in a Top IT Provider

Don’t look for a provider who wants to be a white knight savior. Find a company with a variety of experts on staff who will bring a holistic, proactive approach to IT support. You want a team who:

  • Is structured and process and compliance driven
    • They’ll regularly visit your business and run through checklists to validate everything is working.
  • Possesses a strategic mindset
    • Your provider has tools to evaluate risks and helps you think through the impact of different decisions on your organization and ways to move forward.

How to Change IT Support Providers Without Disrupting Your Business

There will be an adjustment period when any two companies start working together, but as long as your provider takes a strategic approach to IT and has standard procedures in place, you won’t experience significant disruptions. Here’s why:

Quick, Lasting Solutions to IT Issues

Your team’s issues will quickly be resolved, and how you access IT support will change. At itSynergy we have processes in place to respond to your needs quickly and efficiently – usually within 5 minutes 24/7/365 for business-impacting issues. To make it as easy as possible for people to reach us, your staff can communicate with us in the way THEY prefer – call us, email us, or fill out a form on a website.

Discover New, Lasting Solutions for Old Problems

It’s true; your new provider won’t know how the last IT person fixed Sally’s problem every time it popped up. But the issue shouldn’t be recurring, and a new provider will bring fresh eyes to the situation to find a permanent solution.

4 Ways itSynergy is Different

  1. Risk-informed decision-making: Our proprietary process assesses risks, and then creates a prioritized, proactive checklist, which informs your strategy and budget.
  2. Monitoring and improved customer satisfaction: If we receive neutral or negative customer feedback, we’re going to pick up the phone and ask what could have gone better, every time.
  3. Prompt response to issues: We are available 24/7 for clients experiencing critical issues and respond, on average, within 5 minutes.
  4. Attention to detail: Recently, we helped a client move to a new office. If a monitor had a post-it on the bottom right corner before the move, it was in the same spot after the move. We bring this level of detail to all our clients and projects.

Working with itSynergy

If you’re thinking about changing providers, call us today. We’ll set up a 20-to-30-minute meeting and see if a partnership is a fit for both our companies. “Yes” is great. “No” is okay too. We want what’s right for both of us.

Ready to talk? Contact itSynergy today at 602-297-2400 or online.

Risk Informed Decision-Making Guide

Why Risk-Informed Decision-Making Matters and How to Get Started

Posted on May 31, 2019

60 gallons of water cascading down on your server cabinet is hardly an ideal situation. But if you have a waterline running above your server room, and a valve gives out, it can happen. We know. It happened to a business we work with now. To identify risks, like inconveniently located waterlines and servers, you … Continue reading Why Risk-Informed Decision-Making Matters and How to Get Started »

Hackers Have Windows 7 & Windows Server 2008 End-of-Life Plans. What are Yours?

Posted on April 17, 2019

Zero-day exploit: The details of a software bug are released to the public before the manufacturer has a chance to fix it. Hackers exploit the flaw, harming your business with malware or accessing confidential data. When Microsoft Windows Server 2008 and Windows 7 enter End of Life (EOL) on January 14, 2020, every day has … Continue reading Hackers Have Windows 7 & Windows Server 2008 End-of-Life Plans. What are Yours? »

New Compliance Suite: Created for and by CCOs of Registered Investment Adviser Firms

New Compliance Suite: Created for and by CCOs of Registered Investment Adviser Firms

Posted on February 8, 2019

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OCIE Audits: How IT Experts can Help CCOs Stay Compliant

Posted on January 25, 2019

When it comes to the Office of Compliance Inspections and Examinations (OCIE) audits, there are two recent trends CCOs at Registered Investment Advisor (RIA) firms need to pay attention to: The OCIE is increasingly concerned about cybersecurity. Audits are happening more frequently. Since 2013, the percent of firms audited has risen. As audits become more common, … Continue reading OCIE Audits: How IT Experts can Help CCOs Stay Compliant »

Risk-Informed Decision-Making: What’s Your RIDM IT Loss Tolerance?

Posted on January 7, 2019

How long can your business go without its information technology being operational? Answering this question is an easy way to judge your business’ risk tolerance for loss of IT. So, once you’ve estimated your business’ tolerance for a loss of IT, you can begin to plan and implement risk-informed decision-making (RIDM) processes based on an … Continue reading Risk-Informed Decision-Making: What’s Your RIDM IT Loss Tolerance? »

#1 Lesson from Our Top 8 Blog Posts of 2018

Posted on November 30, 2018

#1 Lesson from Our Top 8 Blog Posts of 2018 As we approach 2019, we’ve been reflecting on the past year. You’re probably doing the same right now with your business – identifying those experiences and lessons from 2018 you can use in the new year to advance toward your goals. Part of our review … Continue reading #1 Lesson from Our Top 8 Blog Posts of 2018 »

Kick ‘Not Secure’ to the Curb: 4 Steps to SSL

Posted on August 6, 2018

Kick ‘Not Secure’ to the Curb: 4 Steps to SSL Michael Cocanower – a certified ethical hacker who uses his powers for good and not evil – gives his insight on Google’s latest update and how he changed his website to SSL (Secure Sockets Layer). Michael Cocanower is also President and CEO of itSynergy. Google’s … Continue reading Kick ‘Not Secure’ to the Curb: 4 Steps to SSL »

4 Benefits of Good IT That Help Phoenix Doctors Grow Their Practice

Posted on July 5, 2018

4 Benefits of Good IT That Help Phoenix Doctors Grow Their Practice The medical industry has excelled with the remarkable advancements in using technology to research, implement and monitor patient treatments. However, there are also fundamental IT solutions to help your practice grow by focusing on patient and staff experiences. Here’s 4 ways that IT … Continue reading 4 Benefits of Good IT That Help Phoenix Doctors Grow Their Practice »

How to Increase Patient Satisfaction with Better Technology

Posted on

How to Increase Patient Satisfaction with Better Technology First of all, your patients aren’t feeling well, so they may arrive to your office in a bad mood anyway. Their demeanor doesn’t improve, however, if they encounter issues when they come to your practice for health care. The top patient complaints are: Communications – 53% Long … Continue reading How to Increase Patient Satisfaction with Better Technology »