Partnering for Elevated IT Services
Anticipating future hardware and software needs can be a challenge. Tech tools require monitoring, maintenance, and frequent updates so they are in compliance with corporate, industry and regulatory policies. Many small- and medium-size organizations contract with a managed IT services provider such as itSynergy to deal with all of this so they can concentrate on running their business.
As your Phoenix-based managed IT services provider, we can help you tame your technology. We specialize in taking the jargon out of technology, do not sell you unnecessary tools and services, and help you with a program that keeps your technology up-to-date while staying within your tech budget.
Our Managed Services Solutions
IT should enable your organization to grow, not get in its way. As one of the top IT services providers in both Phoenix and in Denver, itSynergy is committed to keeping your team productive, connected and secure, while managing the technology essential to successful outcomes. Our customized IT solutions provide end-to-end coverage — from employee workstation support to complete management of your IT infrastructure. .
As your trusted partner, we can manage every aspect of your IT, including:
Technology Strategy
Compliance
- Industry and governmental regulation compliance consultation
- Preparation and report mitigation for SEC, HIPAA and other industry audits
Strategic Guidance
- Reducing costs and system redundancies
- Simplifying your tools for better customer experience
- Regular IT business alignment and planning session
- Regularly reviewed and updated risk management reporting to drive technology strategy
Technology Management
Service Desk
- 24/7/365 user support and problem resolution
- Routine service requests
- Incident management
- Service disruption mitigation
IT Support Services
- Best-in-class response times and customer satisfaction
- Network infrastructure maintenance
- Desktop provisioning and peripherals
- Warranty management
IT Infrastructure
- 24/7/365 monitoring, maintenance and patching of your IT systems
- Hardware and software installation
- Ensuring connectivity and uptime of your internet and telecommunications network
- Maintaining and monitoring firewall, security monitoring, and cybersecurity defense tools
- Backup setup, management and regular testing
Microsoft Office 365 and Office Applications Support
- Simplified billing and service license management
- Tools, application training and “how to” support
- Ensure continuous productivity, data security and compliance
- Best-in-class collaboration tool management
- M365 data backup services
- Implementation of security policies and user least-access guidance
- Migration to M365 or between M365 tenants
Cloud Services
Cloud Strategy and Maintenance
- Cloud migration strategy and deployment
- Turnkey migration projects (typically zero downtime)
- Continuous maintenance, uptime, and cybersecurity event monitoring
- Guidance on data residency and industry regulation compliance
Backup and Disaster Recovery
Complete Preventative and Mitigation Solutions
- Comprehensive inventory and assessment
- Ongoing Planning that includes:
- Data security and backup infrastructure
- Risk assessment
- Mitigation plan
- Business continuity strategy
- Recovery Time Objective (RTO) and Recovery Point Objective (RPO)
- Incident event communication plan
- Expectations for suppliers and service providers
- Regular reviews and testing
Cybersecurity
Cybersecurity Plan Development
- Security policy development and implementation
- Data privacy guidance consultation
- Zero-trust model adoption
- Regular security testing and actionable reports
Data Protection Management
- Employee security awareness training
- Multifactor authentication
- Endpoint protection
- 24/7 virus threat prevention
- Systems and security updates
- Protection from advanced targeted attacks
- Mobile Device Management (MDM)
- Vulnerability scanning
- 24/7 Security Operation Center (SOC)
Contact Us
Contact us to learn how itSynergy can help you with a managed IT services and a technology management strategy can help you reduce operating costs and tame your IT operation.
THE itSYNERGY TEAM IS BILINGUAL.
We speak “tech” and English and blend the two languages to clearly explain and resolve your technology questions.