How to Increase Patient Satisfaction with Better Technology First of all, your patients aren’t feeling well, so they may arrive to your office in a bad mood anyway. Their demeanor doesn’t improve, however, if they encounter issues when they come to your practice for health care. The top patient complaints are: Communications – 53% Long … Continue reading How to Increase Patient Satisfaction with Better Technology »

5 Steps to HIPAA Compliance for Phoenix Doctors to Take Now Most medical records and Protected Health Information (PHI) are now created, managed and stored electronically. Because of this, greater Phoenix-area medical practices need to ensure their computer equipment, software and technology processes are secure enough to meet stringent Health Insurance Portability and Accountability Act … Continue reading 5 Steps to HIPAA Compliance for Phoenix Doctors to Take Now »

SEC Safeguards Rule Part 3:  Software and Tools to Keep Financial Services Compliant Complying with the SEC’s Safeguards Rule means using technology to ensure the protections of your customers’ private information. In part 1 of this series, we outlined 3 ways to meet SEC compliance expectations. In part 2 of this series, security best practices … Continue reading SEC Safeguards Rule Part 3: Software and Tools to Keep Financial Services Compliant »

SEC Safeguards Rule Part 2:  What IT Security Level Is Acceptable for Financial Firms? The Securities and Exchange Commission’s Safeguards Rule calls for the financial services industry to carefully protect your customers’ personal information. This is done through IT policy, practice and proactive monitoring of your safeguard systems. To ensure compliance with the SEC’s mandate, … Continue reading SEC Safeguards Rule Part 2:  What IT Security Level Is Acceptable for Financial Firms? »

3 Ways Financial Institutions Can Safeguard Against the SEC’s Safeguards Rule In 2016, Morgan Stanley, one of America’s largest financial investments firms, was fined $1 million by the Securities and Exchange Commission (SEC) for not complying with the Gramm-Leach-Bliley Act. Also known as the “Safeguards Rule,” this act requires brokers, dealers, and investment companies to … Continue reading 3 Ways Financial Institutions Can Safeguard Against the SEC’s Safeguards Rule »

Take Advice from Microsoft® When Selecting an IT Partner As a business owner, you’re faced daily with making the best decisions for your company. Selecting the right IT partner is one of the most critical business decisions in today’s digital world. Tech giant Microsoft® is known as a knowledgeable, trusted IT source for small- and … Continue reading Take Advice from Microsoft® When Selecting an IT Partner »

3 Dangerous Signs Your IT Provider Isn’t Being Transparent Do you remember Magic Eye coffee table books? The kind with the optical illusions that, when placed uncomfortably close to one’s face (nose touching) and slowly pulled away, an image would appear inside the chaos? That’s a little what it’s like to deal with IT personnel … Continue reading 3 Dangerous Signs Your IT Provider Isn’t Being Transparent »

Sample 10 Question End-User IT Audit: Improve Employee Productivity and Efficiency Do your employees constantly complain about the unreliability of the technology they’re using? Does it seem like something – a printer, a computer, an app feature – is always broken? If so, you’re not alone. According to a Gartner survey of 410 CEOs and … Continue reading Sample 10 Question End-User IT Audit: Improve Employee Productivity and Efficiency »

Solve Nagging IT Headaches The printer isn’t working. The scanner isn’t saving files in the correct location. You can’t share your calendar with co-workers. Your computer is too slow. You might believe these IT issues are just a way of life. They’ll never be resolved no matter what you do. You’ve called your IT provider … Continue reading Solve Nagging IT Headaches »

The Cost of Ignoring Pesky IT Issues When you eliminate friction points within your IT infrastructure, you gain productivity. Common points of IT friction include using technology incorrectly, poor training, and living in the never-ending break-fix cycle. On top of the blow to your peace of mind, IT friction takes its toll on your business’ … Continue reading The Cost of Ignoring Pesky IT Issues »