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Almost EVERY single person that works with technology on a regular basis has at least one or two nagging issues at any given time that never really seem to go away. They report the issue to their IT person and that person comes in to ‘fix’ the problem. The fix works – for an hour,…

In our previous post on technology friction, I talked about some common places to look for friction in your organization. I want to dive a little deeper and identify the costs associated with various sources of friction. More specifically, I want to identify the top 3 most costly points of technology friction. Once identified, my…

Several weeks ago, the New York Stock Exchange went down for about 4 hours.  While our work with small or medium business executives doesn’t have any relation to the size, sophistication, uptime requirements, or downtime cost of the NYSE systems, there are still lessons to be learned for any size organization: 1.  You have to figure that…

We previously advised all of our users to claim their identity with the IRS by registering for an account on IRS.gov. Since then, the IRS has revealed that the number of identities stolen by creating fraudulent accounts was more than double what they originally revealed. They have also temporarily shut down the ability to request…

For reasons that are far beyond comprehension, somewhere along the line a large percentage of IT people have adopted an ‘us vs. them’ attitude toward how they manage technology within an organization. They become obsessively focused on a cat and mouse game of how they can keep users from doing things they don’t want them…