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The Federal Trade Commission recently announced that they received more than 490,000 identity theft complaints in 2015, a 47% increase over 2014. FTC Chairwoman Edith Ramirez said tax refund fraud was “the largest and fastest growing ID theft category” tracked by the FTC. What can you do to keep yourself from becoming a victim? There…

Just in case you missed it, Amazon recently announced (finally!) support for two factor authentications. Anyone who knows me knows I am a HUGE advocate of two factor authentication anywhere it is available. I’d recommend you take a few minutes and set up two factor authentication for your Amazon account ASAP. Here is a link…

In my last post, I talked about nagging IT issues that never seem to go away. What I didn’t really dive deeply into, however, is the cost of those issues – not just in dollars and lost time, but in the morale of your employees. I think we can all agree that dealing with a…

Almost EVERY single person that works with technology on a regular basis has at least one or two nagging issues at any given time that never really seem to go away. They report the issue to their IT person and that person comes in to ‘fix’ the problem. The fix works – for an hour,…

In our previous post on technology friction, I talked about some common places to look for friction in your organization. I want to dive a little deeper and identify the costs associated with various sources of friction. More specifically, I want to identify the top 3 most costly points of technology friction. Once identified, my…