Technology Consulting for Small and Medium Business

itSynergy Newsletter


Michael Cocanower
President, itSynergy

Welcome

Those of you who know me or who are regular readers of this newsletter know that I am very passionate about leveraging the technology in a business as a strategic asset that creates a competitive advantage (that is even part of our company mission statement).

Imagine my elation last week, then, when I read the findings of a new research study that provided further validation of the benefits of viewing technology strategically.

According to a recent study done by Diamond Management & Technology Consultants Inc., of Chicago which was featured in the December 4, 2007 issue of The Wall Street Journal, 87% of business leaders say they believe that IT is critical to their companies' strategic success.

The really interesting part of the study's findings in my opinion, however, was that only 33% of the companies said that IT was involved in the development of the company's strategy, and only 30% of the companies said that the executive in charge of setting strategy works closely with the organization's IT department. Furthermore, 76% of companies say they have abandoned a technology project, and 29% say they have abandoned more than 10% of technology projects.

So what you say? What are we talking about in REAL dollars and cents? Travelers Cos. involves its CIO in all strategy meetings, and their IT department recently completed the implementation of a new software system. In those states where agents are using the new system, sales are up 75%. Sounds like a competitive advantage to me. The benefits can also be in more efficient internal operations as well. Hartford Financial Services Group went from taking three to five years to introduce a new insurance product down to nine months just by involving IT in the strategic decision making process.

I realize that these examples are from larger companies, but the benefits from the study apply at all levels. Many of our customers don't have a CIO, or even an internal help desk resource. Regardless, the bottom line is that involving your CIO (whether they are an employee or an itSynergy consultant) in the company's strategy can pay handsome rewards.

On a separate note, I also wanted to thank everyone who sent us a guess in our Thanksgiving contest to guess what famous term the picture represented. The answer was
Pi (we would have also accepted 3.14, 22/7, etc.). Congratulations to Mike Bowen who sent in the ONLY correct guess. He is the proud owner of a pumpkin pecan pie delivered fresh to his desk.

Happy Holidays!


The E-Mail You Save Can Be Held Against You
By Kim Komando
Reprinted with permission from the Microsoft Small Business Center

When it comes to e-mail, I'm a packrat. No, it is not true that I still have the first e-mail I ever received. But I probably have my first e-mail from the year 2000. In fact, I probably have all my e-mails from the year 2000. So of course, I have everything since then, too.

Why do I have all this stuff? I'm not sure, frankly. Maybe I was concerned that I would be sued over some imaginary transgression and would need an e-trail to prove my innocence. Or maybe I was vaguely concerned about some legal requirement to save this stuff.

I'm not the only one doing this. Some of you have thousands of e-mails, too. And you probably don't know why you're saving them, either. Maybe you're worried about going to jail over some stupid e-mail you can't find.

Read more


10 Tips for Finding Information on the Internet

Sometimes looking for quick information on the Web can be like searching for a needle in a haystack. With so many billions of Web pages in cyberspace, finding specific information can be a daunting task. "Often when I use search engines I get so many irrelevant results that I just give up," admits a frustrated Lorraine Adams, mother of two and a disability consultant.

Perhaps Adams isn't aware that there are ways to get more out of your favorite search engine, whether that's Live Search, Google, or Yahoo!. A few searching tips, tricks, tweaks, and techniques can help you find what you are looking for in cyberspace quickly and easily . Follow these 10 suggestions with your favorite search engine.

1. Use the advanced search field
Almost all search engines have an "advanced search" area that provides Web surfers with more specific options. Here, you can search by an update date, look for Web sites with a specific domain like ".net," or find Web sites in a preferred language.

Read more


System Engineering Corner

Notes from the Network Engineering Department:

Note to readers: As our network engineers work with all of you across our entire customer base, they observe trends and issues that many people have in common, or that many customers will find helpful to know about.

This section is designed to give them a mechanism to communicate those issues to you, with the hope that YOU might benefit from.

 

Feeling out of touch? Outlook inbox not as active today as you're normally used to?

Maybe the problem isn't that your friends and colleagues have quit talking to you - maybe the problem is that your Outlook has slipped into 'Offline' mode. Outlook 2003 and greater includes a great new feature called 'cached mode'. This is a mode that saves a local copy of all of your Outlook data on the hard drive so that you can continue working even if the connection to the server is interrupted.

While this is a great feature that significantly cuts down on loss of productivity, it can also be problematic when Outlook gets 'stuck' in offline mode. Everything looks normal, but you only get new messages when you hit Send/Receive.

The good news is that it is an easy fix. Start by figuring out if you're even using cached mode. Look at the bottom right of the status bar in Outlook. If you see "Online" then you're not using cached mode. If you see "Connected", "Connected to Microsoft Exchange", or "Offline" then you are in cached mode.

The only one that is cause for concern is if you are "Offline". If that is the case, just right click on it, and choose "Work Offline" to remove the checkmark. Voila! Here comes the backlog of messages received while you were offline.

So next time you're feeling lonely and left out, check to make sure Outlook hasn't just slipped into Offline mode, and if it has, make sure to reconnect with the world!

December 2007
In this issue

 □  Welcome
 □  Email Held Against You
 □  Information on Internet
 □  Tech Corner
 □  Referral Program
 □  Groove 2007 Benefits
 

 

itSynergy Referral Program

Can we buy you dinner and send you to the movies? How about make a donation to your favorite charity in your name? Earn rewards for referring new customers to itSynergy. For more details, please visit here.
 

Groove 2007
Top 10 benefits

Microsoft Office Groove 2007 is a collaboration software program for working on a broad range of project activities, from simple document collaboration to custom solutions integrated with business processes. Here are the top 10 ways Office Groove 2007 can help you and your team work together dynamically and effectively regardless of location or network connection.

1. Bring the team, tools, and information together in one place.

2. Customize each workspace for the team's unique needs.

3. Collaborate with colleagues, partners, and customers - with one product.

4. Stay productive anywhere, online or offline.

5. Stay in sync, automatically and efficiently.

6. See who's working on what, when.

7. Synchronize SharePoint document libraries with Office Groove 2007.

8. Create a form with Microsoft Office InfoPath 2007; share it with Office Groove 2007.

9. Make the most of impromptu encounters with Microsoft Office Communicator integration.

10. Work with international teams in their own languages.

Click Here for Details


Quote of the month

I'm a great believer in luck, and I find the harder I work the more I have of it.
Thomas Jefferson

 

 

 




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