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Sample 10 Question End-User IT Audit: Improve Employee Productivity and Efficiency

Posted on January 23, 2018

Sample 10 Question End-User IT Audit: Improve Employee Productivity and Efficiency

Do your employees constantly complain about the unreliability of the technology they’re using? Does it seem like something – a printer, a computer, an app feature – is always broken? If so, you’re not alone.

According to a Gartner survey of 410 CEOs and business executives, 48 percent reported having daily technical performance issues and more than 80 percent has an IT failure repeat itself since the initial incident.

But nagging IT issues can be solved, and a good place to start is with your employees themselves. As your frontline, end-users experience those nagging IT headaches firsthand. They also probably have a good idea about what needs to happen to increase productivity and efficiency.

10 Questions to Ask Your End-Users about Your IT Performance

  1. Imagine you’re about to change IT companies. The new company will be able to fix ANY problem. Make a list of things that don’t work correctly or that the old IT company couldn’t get fixed.
  2. List the technology issues you’ve experienced in the last 30 days that took more than one attempt to fix.
  3. What frustrates you about the technology you interact with in your environment?
  4. What is a tool or ability you had in a previous environment (prior employment, non-profit board, etc.) you wish you had available here?
  5. What aspect(s) of the system in place today do you think to yourself “there must be a better way?”
  6. In the last 30 days, how many days has technology been FLAWLESS and not negatively impacted your productivity (even if only briefly)?
  7. If you could replace one piece of technology equipment in your environment, what would it be?
  8. If you could be guaranteed that ONE thing in your technology environment would NEVER break again, which thing would you choose?
  9. Have you ever had to work extra hours or had to take work home because a technology issue interfered in your day?
  10. What technology issue(s) are you tired of hearing people complain about?

Stop the headaches and increase productivity and efficiency with a full scale End-User Audit from itSynergy. Get in touch with us at 602-297-2400 or online.

Solve Nagging IT Headaches

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Solve Nagging IT Headaches The printer isn’t working. The scanner isn’t saving files in the correct location. You can’t share your calendar with co-workers. Your computer is too slow. You might believe these IT issues are just a way of life. They’ll never be resolved no matter what you do. You’ve called your IT provider … Continue reading Solve Nagging IT Headaches »

The Cost of Ignoring Pesky IT Issues

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The Cost of Ignoring Pesky IT Issues When you eliminate friction points within your IT infrastructure, you gain productivity. Common points of IT friction include using technology incorrectly, poor training, and living in the never-ending break-fix cycle. On top of the blow to your peace of mind, IT friction takes its toll on your business’ … Continue reading The Cost of Ignoring Pesky IT Issues »

Manage Annoying IT Stress in Two Steps

Posted on January 18, 2018

Manage Annoying IT Stress in Two Steps You know what we’re talking about. They happen practically every day, and they can make life rough. They’re the “little” technology issues – like not being able to print or being unable to share your calendar.   Technology plays an important role in today’s business world. In fact, … Continue reading Manage Annoying IT Stress in Two Steps »

The Two Types of Single IT Issues that Haunt Your Company

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The Two Types of Single IT Issues that Haunt Your Company It’s just this one problem, but… It would be pretty nice if all you had was one IT issue, huh? But what if that one issue takes over and causes problems for your entire company? Suddenly, one lone complication is as much a problem … Continue reading The Two Types of Single IT Issues that Haunt Your Company »

Be A (Super) Hero: Leverage 365 for Full ROI and Create New Business Advantages

Posted on September 18, 2017

Be A (Super) Hero: Leverage 365 for Full ROI and Create New Business Advantages Set up presentations as fast as a speeding bullet! Analyze reports with x-ray vision! Leap project deadlines with a single bound! Be a super hero – lead your company to success with the power of Office 365! Filled with super powers … Continue reading Be A (Super) Hero: Leverage 365 for Full ROI and Create New Business Advantages »

10 Business-Changing 365 Features You Need to Know About

Posted on September 1, 2017

Expanding Your Horizons: 10 Business-Changing 365 Features You Need to Know About Although Microsoft’s Office 365 was released just 6 years ago, it has surpassed all other cloud-based applications and is now the most widely used enterprise cloud service by user count. Despite its popularity, many O365 users have not expanded their horizons to fully … Continue reading 10 Business-Changing 365 Features You Need to Know About »

The Top 3 Business Challenges Solved by Office 365

Posted on August 7, 2017

Expanding Your Horizons: The Top 3 Business Challenges Solved by Office 365 Microsoft Office has been the mainstay of business applications for decades. It was in late November of 1990 that Microsoft released the first versions of Word, Excel and PowerPoint. Can you imagine a world without those three critical applications? They’re a part of … Continue reading The Top 3 Business Challenges Solved by Office 365 »

Do you wanna cry when you read the news the last few days?

Posted on May 16, 2017

You’d be hard pressed to turn on the evening news or pick up a newspaper the last few days and not hear about the cyberattack currently sweeping the globe. As an IT company, we get lots of questions about it, so we thought we’d answer a few of the most common ones: The thing we … Continue reading Do you wanna cry when you read the news the last few days? »