Career opportunities

Senior Systems Engineer / Technical Team Lead

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The Company

itSynergy is the market leader in providing technology consulting services to small and medium businesses who have a high reliance on their technology systems. Our customers are located throughout the Valley of the Sun and generally have between 5 and 1000 PCs.

The company is a Microsoft® Partner with multiple competencies. The company is privately held, young, fast-paced and aggressive. It is headquartered in Phoenix. The company was established in 1997 and prides itself on its level of expertise, process driven service delivery, and extremely high customer satisfaction.

The Position

The Senior Systems Engineer/Technical Team Lead position serves two critical functions within the organization. Consultants in this position represent the highest level of technical expertise available within the organization – the best of the best and the last line of defense. Providing consulting expertise both onsite and remotely as the critical technical contact with customers and coworkers represents approximately 85% of the position’s responsibilities. This position also serves in a leadership role over a team of technical consultants to provide guidance, knowledge transfer, project management, process and methodology definition, and technical leadership. No two days are the same and can involve anything from helping an end user with a desktop issue to managing and executing a large infrastructure migration project over several weeks. The position at times requires independence as the problems nobody else can figure out fall to this position, but also requires the ability to effectively lead a project team, and manage all phases of a technical project from cradle to grave.

The Person

You have five plus years of directly related experience, preferably in a consulting environment, with proven technical competence as confirmed by industry certification and/or experience. A bachelor’s degree in engineering or MCITP certification is required. You must be self-motivated, embrace difficult tasks and challenges, and cannot ever leave a technical issue unsolved. You must possess BRILLIANT troubleshooting skills, and if you don’t know the answer, need to be able to figure it out fast using any resources at your disposal. You look forward to not having to work in the same environment day in and day out. You are willing to work occasional nights and weekends for large infrastructure projects.

You are an EXPERT in the following:

All Microsoft desktop and server platforms

  • Hyper-V
  • Terminal Services
  • Active Directory, Group Policy, DFS, etc.
  • Microsoft Exchange Server 2003-2010
  • VMWare
  • DEEP understanding of networking including hardware, especially Cisco and SonicWALL

The following experience is a plus:

  • Office 365
  • Citrix
  • Mac OSX
  • SAN
  • Experience working in midsized environments with in house IT resources
  • Connectwise
  • Kaseya

You will be expected to maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in professional societies.
The successful candidate must be a “hands-on” sort of person—someone who can “speak English” and effectively address technical issues with non-technical clients in a customer-friendly manner. You must also be able to interface with IT Directors and staff on a highly technical level in complex mid market environments.

Compensation

This is a full time (W-2) position with an extremely competitive compensation package for the right candidate. Additional components include a full benefits package with 401(k), health and dental insurance as well as mileage reimbursement, smart phone, continuing education program and paid vacation and sick time.

Confidentiality is assured. All discussions are confidential and exploratory.

Email your cover letter, resume, salary history, and certification exam transcripts to careers@itsynergy.com to apply for this position. Place the position title in the subject line of the email.

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